Saturday, September 18, 2010

Syncing iPod Touch with iTunes broken after upgrade to Snow Leppard (osX 10.6)

I upgraded my macbook osX from 10.4.x to 10.6.x this last week, it was just time. I also came into a nice iPod Touch, so expected to sync it just fine with my iTunes as I had been doing with a smaller iPod Nano I have.


After the upgrade though, I plugged in the iPod Touch and nothing happens. I did the remove and install iTunes (including upgrading to version 10) as the support suggests online, but to no avail. It appears I needed to remove much more of my setting that were scattered around my system from the original iPod Nano. Here is all I had to do:

  1. Quit iTunes.
  2. In the Finder, choose Go > Applications.
  3. Locate iTunes and then drag it to the Trash.
  4. Choose Go > Utilities. If Utilities is not available under Go, then choose Go > Go to Folder, type in /Applications/Utilities/, and then click Go.
  5. Open Activity Monitor.
  6. In the process list locate and select iTunes Helper. Click Quit Process. When asked if you really want to quit the process, click Quit. 
  7. Quit Activity Monitor.
  8. Open System Preferences (choose Apple > System Preferences).
  9. Choose View > Accounts and then click Login Items.
  10. Look for the iTunesHelper entry and select it, then click the "-" button to remove it from the list.
  11.  
  12. Quit System Preferences.
  13. From the Finder, choose Go > Go to Folder
  14. Enter (without quotes) "/System/Library/Extensions" and then click Go.
  15. Locate the file "AppleMobileDevice.kext" and drag it to the Trash.
  16. Choose Go > Go to Folder.
  17. Enter (without quotes) "/Library/Receipts/" and then click Go.
  18. Locate the file "AppleMobileDeviceSupport.pkg" and drag it to the trash.  Note: This file may not be present in Mac OS X v10.6 or later; skip to the next step if this is the case.
  19. Remove any other file ending with ".pkg" that has iTunes in the title (such as "iTunesX.pkg").
  20. Restart your Mac.
  21. Empty the Trash. This should fully remove iTunes.
Now you have done the basics, but there was more needed for the old iPod Nano settings:
  1. In the Finder, choose Go > Go to Folder and type in ~/Library/ and click Go.
  2. Locate the iTunes folder and then drag it to the Trash.
  3. Choose Go > Go to Folder and type in ~/Library/Preferences/ and click Go.
  4. Locate the preference files that have names beginning with com.apple.iTunes and move them to the Trash.
    File Names should be:
    • com.apple.iTunes.eq.plist
    • com.apple.iTunes.plist
    • com.apple.iTunesHelper.plist
  5. Choose Go > Go to Folder and type in /Library and click Go.
  6. Locate the iTunes folder, and then move it to the Trash.
  7. Choose Go > Go to Folder and type in ~/Library/Preferences/ByHost/ and click Go.
  8. Locate the preference files that have names beginning with com.apple.iTunes and move them to the Trash.
  9. Empty the Trash. This should fully remove the files and folders associated with iTunes.
Now go get the newest iTunes and install it. This took care of all my problems, just plugged in the iPod Touch and it sorted itself out just fine!