Monday, January 14, 2019

Integration Key to Customer Experience - Example Process Integration

omnichannel customer experience
Part 7 - Example process integration
In my previous article from this series we looked in to details that determine how your integration becomes the key to transforming your customer experience.

It started with laying out the process of how I've approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint.

Having completed our discussions on the blueprint details, it's now time to look at a few specific examples.

This article walks you through an example integration scenario showing how expanding the previously discussed details provides blueprints for your own integration scenarios.

Monday, January 7, 2019

Codemotion Rome - Sharing career advice and cloud pittfalls

codemotion amsterdam
One of the really interesting and global conference is Codemotion. I've been lucky enough to speak at three different version in Europe.

This year I've targeted the Amsterdam conference and going to also put the talks outlined here in to the Rome edition.

Rome was my first ever Codemotion event and since have spoken there twice, hoping now for a third visit to the great developer conference that they put on.

The talks below are of an inspirational nature and targeting soft skills. They are proven talks that were well received, so let's see if they float for the Codemotion Rome committee.

Wednesday, January 2, 2019

Modern Process Integration Tooling Workshop - Lab 2 Create a New Project

process automation manager workshops
Click to start workshop
Recently I've started updating my free online rules and process automation workshops that showcase how to get started using modern business logic tooling.

These updates start with moving from JBoss BPM  to Red Hat Decision Manager and from JBoss BPM Suite to Red Hat Process Automation Manager.

This article highlights the second lab update for Red Hat Process Automation Manager, where you learn to create a new project.

Let's take a look at the lab shall we?

Monday, December 31, 2018

2018 in review - Portfolio Architecture and storytelling

2018 in reviewEvery year ends and every year it's always good to look back on the times we have shared, the trips taken and what's been accomplished.

This year I transitioned into a new team focused on the entire Portfolio, specifically generating solution architecture blueprints.

While I continue to function as a Global Technology Evangelist, I've also been tasked with creating generic architectural blueprints of real customer based solutions that make use of the open technology portfolio at Red Hat. Watch for more of this in my publishing, social media, and talks in 2019.

I am now approaching ten years at Red Hat and we're living in interesting times. With that in mind, here's my review activities from 2018.

Thursday, December 27, 2018

Integration Key to Customer Experience - Storage Services

omnichannel customer experience
Part 6 - container platform details
In my previous article from this series we looked in to details that determine how your integration becomes the key to transforming your customer experience.

It started with laying out the process of how I've approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint.

Now it's time to cover various blueprint details.

This article covers the final elements in the blueprint storage services, which are fundamental to the generic architectural overview.

Thursday, December 20, 2018

Integration Key to Customer Experience - Container Platform Essentials

omnichannel customer experience
Part 5 - container platform details
In my previous article from this series we looked in to details that determine how your integration becomes the key to transforming your customer experience.

It started with laying out the process of how I've approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint. Now it's time to cover various blueprint details.

This article has reached the core elements in the blueprint (container platform and microservices), which are crucial to the generic architectural overview.

Monday, December 10, 2018

Integration Key to Customer Experience - API Management Details

omnichannel customer experience
Part 4 - API gateway details
In my previous article from this series we started diving into the details that determine how your integration becomes the key to transforming your customer experience.

It started with laying out the process of how I've approached the use case by researching successful customer portfolio solutions as the basis for a generic architectural blueprint. Now it's time to cover various blueprint details.

This article takes you deeper in to specific elements (API management and reverse proxy) from the generic architectural overview.

Friday, December 7, 2018

All Things Open 2018 - Lightning Talk on How To Jump Start a Career in Open Source (video)

all things openLast October I was in Raleigh, North Carolina speaking at All Things Open.

I gave a lightning talk on how to jump start a career in open source, in just 6 minutes.

The topic is near and dear to my heart, so as a lightning talk it was fun to promote the full session I gave earlier this Summer in one of the most amazing venues I've ever spoken at.

The talk includes links to the recording of that venue and the complete story I told. After the talk I posted the slides, but we've been waiting on the video recording of the session and it's arrived!

Wednesday, December 5, 2018

Modern Process Integration Tooling Workshop - Lab 1 Installing Process Automation Manager

process automation manager workshops
Click to start workshop
Recently I've started updating my free online rules and process automation workshops that showcase how to get started using modern business logic tooling.

These updates start with moving from JBoss BPM  to Red Hat Decision Manager and from JBoss BPM Suite to Red Hat Process Automation Manager.

This article highlights the first lab update for Red Hat Process Automation Manager, where you learn to install the Process Automation Manager on your laptop.

Let's take a look at the lab shall we?

Thursday, November 29, 2018

Integration Key to Customer Experience - External Application Details

omnichannel customer experience
Part 3 - External Application Details
In my previous article from this series we took a high level view at the common architectural elements that determine how your integration becomes the key to transforming your customer experience.

The process was laid out how I've approached the use case and how I've used successful customer portfolio solutions as the basis for researching a generic architectural blueprint. The only thing left to cover was the order in which you'll be led through the blueprint details.

This article takes you deeper to cover details pertaining to the specific elements (mobile and web application deployments) from the generic architectural overview.