Integration Key to Customer Experience - External Application Details

Part 3 - External Application Details

In my previous article from this series we took a high level view at the common architectural elements that determine how your integration becomes the key to transforming your customer experience.

The process was laid out how I've approached the use case and how I've used successful customer portfolio solutions as the basis for researching a generic architecture. The only thing left to cover was the order in which you'll be led through the architecture details.

This article takes you deeper to cover details pertaining to the specific elements (mobile and web application deployments) from the generic architectural overview.

Modern Business Logic Tooling Workshop - Lab 1 Installing Decision Manager

Click to start the workshop

Recently I've started updating my free online rules and process automation workshops that showcase how to get started using modern business logic tooling.

These updates start with moving from JBoss BRMS to Red Hat Decision Manager and from JBoss BPM Suite to Red Hat Process Automation Manager.

This article highlights the first lab update for Red Hat Decision Manager, where you learn to install the Decision Manager on your laptop.

Let's take a look at the lab shall we?

Red Hat Summit 2019 - Submitting all new pitfalls, storytelling, and career planning sessions

Along with the pitfalls stories, I've reached a point in my journey where I think it's time to share and make others grow in the art of storytelling. The following session has been polished over the last year at several conferences and with some internal groups at my organization.

The next Red Hat Summit 2019 will be in Boston, MA from 7-9 May. The theme is expand your possibilities and should be an interesting time to expand your knowledge along with your network.

The call for papers has just closed, so here's what I'm hoping to share with you in Boston.

AppDev in Cloud: How to put Red Hat Process Automation Manager in your Cloud

Red Hat Process Automation Manager easy installation on
OpenShift Container Platform

It's been some time since we talked about putting JBoss BPM Suite into your cloud and with the new product release it's time to talk AppDev in the Cloud again.

It's time to update the story and show you how to put Red Hat Process Automation Manager in your cloud.

With this easy installation demo project you're able to leverage process automation tooling through the business central web console running containerized on any OpenShift Container Platform (OCP).

Let's take a closer look at how this works.

Integration Key to Customer Experience - Common Architectural Elements

Part 2 - Common architectural elements.

In my previous article from this series we introduced a use case around integration being the key to transforming your customer experience.

The process was laid out how I've approached the use case and how I've used successful customer portfolio solutions as the basis for researching a generic architecture. The only thing left to cover was the order in which you'll be led through the architectural details.

This article starts the real journey at the very top, with a generic architecture from which we'll discuss the common architectural elements one by one.

AppDev in Cloud - How to put Red Hat Decision Manager in your Cloud

Red Hat Decision Manager easy installation on
OpenShift Container Platform

It's been some time since I last talked with you about business logic engines and using them in your application development cloud architecture.

At that time, I showcased running JBoss BRMS in a container on OpenShift Container Platform (OCP). This gives you the cloud experience, one that's portable across private and public clouds, but on your own local laptop.


The world continues to move forward, releasing new products that replaced JBoss BRMS with the Red Hat Decision Manager, so now I want to provide a way for you to install this on OCP, in the same easy to use demo format.

Cloud Happiness - How to install OpenShift Container Platform with new images and templates in just minutes

Get OpenShift Container Platform v3.9!

Since the release of the OpenShift Container Platform  it has been my desire to provide a simple, fully configured and easy to use installation.

This installation needs to have the Red Hat Middleware product streams installed (pre-configured container options) and all the extras like source to image and .Net Core containers.

Previously I showed you how to install your own personal container platform in just minutes on your laptop, machine or where ever you might like if you have the time and inclination.

What's new in this article is that the new products Red Hat Decision Manager and Red Hat Process Automation Manager have been added. You can now leverage their respective image stream and templates to kick start your business rules and process automation needs.

Integration Key to Customer Experience - An Introduction

Part 1 - An introduction

For the past few months I've been digging in to my new role with a group of Portfolio Architects, looking specifically at integration as the key to omnichannel customer experience.

It's an interesting challenge in that we've been given the mission of creating of architectural content based on common customer adoption patterns. That's very different from most of the traditional marketing activities usually associated with generating content for the sole purpose of positioning products for solutions. When you're basing the content on actual execution in solution delivery, you're cutting out the chuff. 

What's that mean?

It means that it's going to provide you with a way to implement a solution using open source technologies by focusing on the integrations, structures and interactions that actually have been proven to work.

What's not included are any vendor promises that you'll find in normal marketing content. Those promised that when it gets down to implementation crunch time, might not fully deliver on their promises.

Enter the term Portfolio Architecture. 

Let's look at these architectures, how they're created and what value they provide for your solution designs.