2009 BPM and Workflow Handbook.
Today I gave official permission to publish the chapter, which will appear in section 2 which is entitled "The business value of workflow and BPM." The cover of the book is shown here and is linked to the order page. A table of contents with full abstract is available here.
The book will be launched in June 2009 at the BPM in Government Conference and Expo in Washington DC in conjunction with the Spring WfMC member meeting. I have been invited to come to this conference and also to an author signing at the books launch.