Friday, April 25, 2008

Telfort internet success story

As I published some time ago, No Internet from Abel, I was having some rather extreme difficulties getting a new ISP hooked up after moving to my new house. After 18 days of frustrations I was forced to look for a new provider, well Tele2 was the next crappy ISP I had the misfortune to run into.

I called them right after canceling on Abel, but after not hearing anything back from them in a week, I contacted the help desk. They tell me that they have no record of an order for 20MBit Internet, but would love to hook me up. But wait a minute... my address does not support that speed... no sir, you can only have 1.5Mbit connection... right.

After hanging up on them, I browsed the selections available to me and Telfort popped up with a good offer. I placed the order online this time, received a tracking number to follow my order within a day, a letter confirming all was in processing and I would have a new connection in 3-5 weeks.

So I wait, but in 3 weeks I get an email confirming my connection would be available this week! How can that be, inside of 3 weeks????? No way. But I come home that same day to find the starter kit with modem and a second letter telling me my connection was active. I plug in the modem, discover that the setup works (not bridged either, but default is routed!), can you beat that!

I am an avid fan now... in a few months my telephone connection with Tele2 is over (contract until August) and I plan to let Telfort host my VOIP. Well done Telfort, you have just won a customer!